Services / Agentforce
Agentforce

AI agents that do real work, safely

We help you pick the right first agent, ground it in clean data, give it the right actions and guardrails, and prove its value with numbers before you scale.

What we deliver

From idea to agent in production

Use case selection

A short workshop that scores candidate use cases on value, data readiness and risk, and picks the one to build first.

Data & grounding

Knowledge, records and Data Cloud sources prepared so the agent answers from your facts, not guesses.

Topics, actions & prompts

Agent topics and instructions, Flow and Apex actions, and Prompt Builder templates designed and tested together.

Trust & guardrails

Permissions, the Einstein Trust Layer, escalation paths and clear limits on what the agent can and cannot do.

Testing & evaluation

Test suites with real scenarios, accuracy checks and tuning before anything reaches a customer.

Launch & measure

Rollout by channel, monitoring and a dashboard of the metrics that matter: deflection, time saved, conversion.

Popular first agents

Where Agentforce pays off first

Service agent

Answers order, account and how-to questions on your website or messaging, and hands off to a person when needed.

Sales development agent

Responds to inbound leads, answers product questions and books meetings for your reps.

Quote & sales coach

Helps sellers build quotes, summarize accounts and prep for calls inside Salesforce.

Agentforce Readiness Sprint

3 to 4 weeks. One working agent. Real numbers.

The fastest way to find out whether Agentforce is worth it for you, without a big upfront bet.

  • Use case workshop and success metrics.
  • Data, knowledge and permission readiness review.
  • A working agent in your sandbox with topics and actions.
  • Test results, cost estimate and a rollout plan.

Ready to put an agent to work?

Tell us the job you want done, and we'll tell you honestly whether an agent is the right tool.